EMOTIONAL INTELLIGENCE

As we grow up through life and get an education we are taught by teachers and parents that if you are academically smart and have good education that you will get a good job. But these days people, especially employers, are looking for people that are not only academically smart but also emotionally smart.

To explain further, generally the world has this view that the more knowledge you have the more intelligent you are - but this is not true. Now I am not saying that knowledge/cognitive intelligence in not important anymore rather it must be incorporated with emotional intelligence.

Cognitive intelligence is about how well people can reason, plan, solve problems and learn from experience. This is great if you're just working in front of a computer or on a factory line. But these days companies are being designed with people in mind.

This means that as well as having high cognitive intelligence people in business must also have good emotional intelligence. This means that employees and management must be good at stress management, have very good interpersonal and intrapersonal skills. They must also be very good at adapting to new situations and be motivated.

My job can be stressful at times. So on a busy night things don't always go to plan. It can stress me out a bit and get me worried. But I know when I have to deal with customers that I must remain calm, collective and deal with situations as they arrive .